Cruise.co.uk
50% “Our webform contact rate doubled from 25% to over 50%”
In the videoShane ParkerSales Operations Director, Cruise.co.uk
Case studies
More of the right conversations, in our customers’ words
Twenty businesses on what they set out to fix, which ResponseiQ products they use (the Callback Widget, Lead Connect, Lead Campaigns and Call Tracking) and what changed. Filter by sector, product or story type. Every result belongs to the customer who reported it.
Customer videos
Three customers, in their own words
bOnline
16.5% more inbound calls from landing pages, over a 10-week period
In the videoCasey SolomonHead of Marketing, bOnline
Read the bOnline case studyOcean Holidays
24% more calls to the call centre in the first year
In the videoSabrina HamiltonHead of Marketing, Ocean Holidays
20 of 20 stories
Sector
Product
Story type
No stories match these filters.
Featured stories
Five stories in depth
Online travel agency · cruises and cruise-centred holidays
“Without phone calls, we just won’t sell anything. With a marketing strategy driving leads to our website, ResponseiQ’s callback widget became the perfect solution.”
Shane ParkerSales Operations Director, Cruise.co.uk
50% connection rate, doubled from 25% to over 50%
UK · internet connectivity and VoIP telephony for micro-businesses
“If we miss a phone call, we miss the business.”
Casey SolomonHead of Marketing, bOnline
16.5% more inbound calls from landing pages, over a 10-week period
US · online retailer, premium incontinence supplies
“Our business deals in sensitive matters so we use ResponseiQ to reduce the friction associated with having to pick up the phone and call and speak with an unfamiliar person about an embarrassing topic.”
Adam GreenbergFounder and CEO, NorthShore Care Supply
“This is increasing the number of customer calls, especially during the extended hours.”NorthShore Care Supply
US · online renters insurance
“Implementation was, quite possibly, the easiest thing we’ve ever done to the site.”
Daniel WurzbacherDirector Of Technology, Effective Coverage
78% conversion rate from widget opens to call requests, over a 30-day period
UK · Florida and tailor-made travel
“In the first year of using ResponseiQ, we increased our call volume in our call centre by 24%.”
Ocean HolidaysCallback Widget customer for over three years
24% more calls to the call centre in the first year
Want results like these on your own site?
More customer stories
From holiday rentals to business lending
Results, in figures
Each figure is the customer’s own
50% conversion rate for all ResponseiQ calls
Grand UK Holidays
Over 55’s travel
- Callback Widget
“We achieved a 50% conversion rate for all ResponseiQ calls, This has since continued with a 24% call to booking rate. We were concerned we may only be converting customers who would’ve called us anyway, but were amazed to see 50% of all bookings were brand new!”
50% more incoming calls to the call centre, after a few months of use
Attraction World
Ticket specialist
- Callback Widget
“Incoming calls to our call centre have increased by 50% just by implementing this simple tool. More calls = More revenue.”
20% higher call volumes since the widget was installed
Blue Sea Holidays
Online travel agency
- Callback Widget
“Since the widget was installed on our site, call volumes have increased by 20%, which has had a direct impact on the number of phone sales we’re making on a daily basis.”
- Almost
Almost 30% more calls
The Flight Guru
Flights and holidays
- Callback Widget
- Lead Connect
“It was really easy. We were up and running in 15 minutes. … It helped us increase our calls by almost 30% and the main thing is it decreased our marketing cost per lead.”
25% more inbound calls
PSS International Removals
Removals and storage
- Callback Widget
“The schedule feature is valued the most as customers can book in a call even if you are out of hours and that really grew the number of calls we receive from existing and new customers. It’s increased our inbound calls by 25%!”
42.1% conversion rate
Tybee Vacation Rentals
Holiday rentals
- Callback Widget
“Our favorite feature is allowing potential guests to request a call at a time that is convenient for them. … we’ve achieved a 42.1% conversion rate.”
16 additional bookings in the first month
Mulberry Cottages
Holiday rentals and accommodation
- Callback Widget
“ResponseiQ provided an ROI stronger than any other conversion tool we’ve tested (approx 4000%). We attributed 16 additional bookings in the first month to ResponseiQ.”
In their own words
CapifySME lending · UK
“ResponseiQ has, hand on heart, completely revolutionised our business. … Everyone we speak to is impressed with the speed in which we ring them, people can’t get their heads around how it’s possible!”
CapifyCallback Widget and Lead Connect customer
- Callback Widget
- Lead Connect
Home Care DeliveredHome medical supplies
“ResponseiQ is extremely impressive and one of the best things we’ve tried. In my entire digital marketing career, I have never submitted a feature request with a vendor and seen it actually implemented in a matter of days.”
Harris SchachterDirector of Marketing, Home Care Delivered
- Callback Widget
- Lead Connect
Web Creation UKWeb design and digital
“We’ve seen conversion rates on website visitors increase which frankly means more revenue for our business. The interface is slick and the backend provides lots of useful insights.”
Leon MillardCEO, Web Creation UK
- Callback Widget
Inspiring Travel CompanyTravel
“It’s been an excellent asset to our lead generation efforts. Total leads have gone up and clients respond very well to the speed of callbacks we’re now able to deliver.”
Sam MaleyMarketing Manager, Inspiring Travel Company
- Callback Widget
Cupid CarriagesLuxury car hire
“We have noticed a large increase in inquiries into our clients’ businesses. … it makes it quick and easy for someone to call and customers have also commented on how effective it is!”
Ben SprayMarketing Consultant, We are Marketable (their agency), Cupid Carriages
- Callback Widget
Audley TravelTailor-made travel
“Our favorite supplier... They have always been happy to discuss how their products can be tailored to work with our specific needs with continually fast turnarounds.”
Jamie WaterhouseHead of Web and SEO, Audley Travel
Sharp Precision WheelsBespoke bicycle wheels · UK
“The function of the widget has been perfect and I have come to view it as an essential tool for providing better customer service.”
Ben SharpDirector, Sharp Precision Wheels
- Callback Widget
UKinsuranceNETInsurance
“Great people who are a pleasure to work with and coupled with an excellent product, what is there not to like. Works well for us.”
Steve BradleyManaging Director, UKinsuranceNET
- Callback Widget
See what ResponseiQ could do for your calls. We’ll show you the products on your own website and set-up.
Products
Start with one product or run all four
Callback WidgetWebsite visitors ask for a call now or later; your team is rung first, then connected.
Lead ConnectWhen someone submits your web form, we call your sales team straight away with the form details. Connects natively with HubSpot and Salesforce.
Call TrackingTracking numbers tie inbound calls to the campaign, keyword and page behind it.
Lead CampaignsUpload a list of leads as a CSV: ResponseiQ calls them one by one through your team, or texts them and passes their replies to you.